Location: UK (remote) , Ireland (Hybrid) or India (Hybrid)

Major Accountabilities

Solution design and development

· Support the strategy lead in driving problem statement, use case and value proposition development

· Define business requirements, impact assessment and facilitate design thinking ses-sions

· Support needs, requirements and impact assessments

· Propose innovative and effective strategies and solutions that create business value for the organization while enabling operational efficiencies

· Make the most of existing tools, capabilities, models and frameworks for alternative use cases and, where appropriate, support the assessment of new tools, technology, re-sources or vendors

· Support the holistic design and development of knowledge management solutions across people, process, content, culture and technology

· Support KM solution setup or evolution activities, such as knowledge mapping, knowledge gap assessments, taxonomy design, impact assessments, etc.

· Produce relevant deliverables required within the above-mentioned accountabilities (e.g. process mapping, senior stakeholders business value case presentations, data driven analyses, solution design blueprint)

Implementation management

· Support solution, solution workstream or solution component implementation planning in collaboration with the wider KM team, aligning on priorities, dependencies / require-ments, impacts, milestones and deadlines

· Support (in collaboration with workstream leads) the implementation of key solution components, technical configurations, new processes, etc. including pilots / tests and full rollouts

· Manage or co-manage vendors, IT teams or other support teams to drive solution im-plementation

Stakeholder and network management

· Develop and own relationships with key stakeholders, including senior colleagues and partners within the business

· Proactively and strategically manage relationships with stakeholders, influencing to-ward desired outcomes and pre-empting challenges or conflict in a partnership model

· Develop an understanding of the business context and the business strategy that im-pacts the priorities and needs of these stakeholders

· Within the team, work with other senior colleagues and workstream leads toward clarity on priorities, risks, opportunities and expectations around solutions